COVID 19 Cleaning Procedures
Whilst we always prided ourselves on our extremely high standards of cleanliness due to COVID 19 we have obviously had to take extra precautions.
Unfortunately, one of these precautions is we have to ask guests to check out by 9.30 AM and we will have staggered arrival times between 2.30 PM and 4.30 PM dependant on which tents which are steam cleaned first.
We’re afraid we cannot change the check-in times as it is down the cleaning team and their routine. Tents are also allocated according to the number of guests in the party, proximity to other members of the same family group etc. so please don’t ask for a different check-in time as we will be unable to accommodate it.
Pillow protectors and mattress protectors will be changed after each guest, there will be an anti-bac dispenser outside each tent, COVID 19 approved cleaning materials are being used, most soft furnishings, books, toys etc. will be moved from each tent to provide an uncluttered area to clean. All tents and bathroom pods will be steam cleaned at the end of the clean and left at least an hour before guests can enter the tent.
We are erecting a gazebo where guests can have a contactless check-in, a member of staff will be around to show you to your tent if you wish but any paperwork needed which hasn’t been completed before arrival will be left in the tent. There will be instructions on how to light the log burners, if you need any extra help please ask at Reception and a member of our team can come to offer advice whilst obviously maintaining social distancing.
On the morning guests are due to depart they will be provided with laundry bags and all beds should be stripped and towels placed in the laundry bags. This is to enable us to be able to check the next guests in, otherwise, our cleaners would not be able to strip the beds for 24 hours and that obviously would have an impact on everyone’s holidays if we had to leave so long a time between guests. Under normal circumstances, we wouldn’t dream of asking guests to strip their own beds, but these are different times we are living in.
We appreciate the tents don’t look quite as nice without the blankets and cushions on the beds and we would have loved to have provided you with books and games for your stay but we are following scientific advice and the fewer items there are in the tent to be touched the cleaning procedure is much more efficient and thorough.
We have been passed as “Good to Go” by the Welsh Government and have undertaken a course on COVID 19 procedures. We have completed all risk assessments necessary and feel confident in our cleaning team.
We hope the above reassures you and if you have any questions please do not hesitate to ask us. The NightSky Glamping Team
Booking Terms & Conditions
We don’t really like writing terms and conditions, and we know you don’t really like reading them, but they're here for a reason, and that’s to protect both you and “NightSky Glamping.
So set out below are our Terms and Conditions relating to your booking so please take the time to read.
By booking with us, it will be considered that you are fully conversant and have agreed to all the below Terms & Conditions.
Safari & Bell Tent Bookings
- We have a minimum of 3-night stay in our safari tents.
- Bookings are Friday to Monday, Monday to Friday, Friday to Friday or Monday to Monday.
- Bookings are only accepted from persons over 18 years of age, by booking with us the lead guest acknowledges that he or she agrees to these Terms and Conditions on behalf of the entire party intending to occupy the property under your booking.
- We will ask for a 20% non-refundable deposit to secure your booking in a safari tent.
- All bookings are provisional (for 7 days) until payment/deposit has been received.
Safari & Bell Tent Payment
- Full payment for your stay in a Bell Tent is due no later than 6 weeks before commencement of the holiday.
- We reserve the right to cancel the booking if the balance is not paid by the due date.
- If a booking is made less than 6 weeks before arrival, the full cost of the stay is due at the time of booking.
- We accept BACS, credit/debit card payments and cheques.
- Payments from overseas guests can only be accepted in £'s sterling by cheque is drawn on a UK bank, by international electronic bank transfer or credit/debit card payment.
- Any charges for payments from overseas will be passed on to the guest.
- A separate invoice will be raised for these charges and payment will be required upon arrival.
Cancellations by you the guest
- We strongly advise you to take out suitable holiday insurance.
- All cancellations must be notified in writing.
- In the event of cancellation less than 6 weeks before the holiday begins, we regret that any monies received are non-returnable.
- However, if we are able to re-let the tent for the booking period cancelled we will reimburse 50% of the total hire fee charged.
- If a cancellation is unavoidable, and if a charge has to be applied under these terms and conditions, we will, of course, send you a full set of documentation to allow you to submit a claim on your chosen travel insurance company.
- Arrival time is after 3 p.m. and before 6 p.m. A member of staff will be in the Reception between these times to greet you.
- Arrival after 6 p.m. is by arrangement only and guests may have to locate their own tent.
- Check out is 10 am on the day of departure.
- A prompt departure is necessary to enable the Cleaning Team access to prepare the tents for the next guests.
- The reception will be open daily from 9 am to 11 am and 4 pm to 5.30pm.
- Logs can be purchased at Reception.
Non-Availability of The Safari Tents and Bell Tents
- If for any reason beyond our control, for example, fire damage/ weather damage the tents at NightSky Glamping are not available on the date booked, all monies paid will be refunded in full and we will not be liable for any further claims.
- Staff at NightSky Glamping reserve the right to reasonable access to the tents at any time for emergency maintenance etc.
- Access must be given daily to allow chemicals to be put into the hot tubs to keep the balance of the water healthy.
- Please note that a supervising responsible adult must accompany all under 16’s entering The Campsite.
- Dogs are welcome to stay on the campsite but must be properly supervised at all times, must not be dangerous and must not cause a nuisance or threat to anyone.
- We accept a maximum of two dogs in our safari tents and 1 dog in our bell tent at any one time.
- No dog should be left unsupervised on the campsite.
- We expect all owners to be responsible and clean up after their dog.
- Fines can be imposed if owners neglect to clean up after their dogs.
- There is livestock on the Farm and therefore you will be asked to keep your dog on a lead.
- We will provide a tie-up cable and stake for each tent.
- Motor vehicles must not be driven into the campsite.
- All motor vehicles should remain in the designated parking area.
- If you need help carrying items to and from your accommodation please contact a member of our staff team who will be glad to assist.
- Trollies will be available to help transport luggage.
Losses or Damages
- Guests have a legal liability to pay for any damage you may cause to the property and grounds during your holiday.
- The property is insured in respect to the usual risks covered by our buildings and contents policy. However, in certain circumstances, if you should cause any loss or damage by negligence, you could become liable and you would probably not be covered by the personal liability section of your own household policy.
- Our insurance does not cover your personal possessions. You would, therefore, be well advised to check on these points with your insurers and you may find that providing they are given notice, they will extend your normal cover to include your holiday accommodation.
Hirer & Guests responsibility whilst at NightSky Glamping site
- When making your booking, please be aware that when on the campsite you are responsible for health, wellbeing, behaviour and whereabouts of anyone under your care or any pets that you have brought with you.
Accommodation and Use of our Safari Tents
- Our Safari tents at NightSky Glamping sleep up to a maximum of 6 people and your booking is accepted on this basis.
- To minimise wear and tear and to avoid overstretching the facilities we don’t wish our bell tents to be occupied by more than the specified number.
- To avoid any misunderstanding, please do not invite more guests than the bell tents sleep or what you have booked for. Failure to do this breaches your terms and conditions and you will be all asked to vacate our property.
- No large groups are allowed on site and no Stag/Hen parties.
- If it is found that there is a large party you could be refused access to our tents. This breaches your terms and conditions and you will be all asked to vacate our property.
Glamping in our safari tents
Our Safari Tents are no different to conventional camping as far as wildlife is concerned. Our Safari tents have vinyl flooring. “Glampers” staying in our Safari tents should also take precautions to not attract insects or other animal species by keeping all food in sealed containers, disposing of rubbish and litter and closing your tents. NightSky Glamping will not offer compensation for the presence of insects or other wildlife species in any part of or near to the tent.
What is provided;
- Double bed with mattress in 2 bedrooms
- Twin beds in 1 bedroom
- 2 x sofas
- Table and 6 dining chairs
- Drawers and storage bench
- Clothes hangers
- Bed Linen
- Gas oven
- 5 burner gas hob
- Pots, pans, crockery, cutlery, cooking utensils, glassware, plastic glasses for use in the hot tub.
- Vinyl flooring
- Electric light heater
- Log burner
- Lighting and plug sockets
- Hot tub
- Outside picnic bench
- On site parking
- Outdoor wood burner
- Indoor/outdoor waterproof beanbag
- Cool box with ice packs
Accommodation and Use of our Bell Tents
Our Bell tents at NightSky Glamping sleep up to a maximum of 2 Adults and 2 Children (16 and under) and your booking is accepted on this basis.
To minimise wear and tear and to avoid overstretching the facilities we don’t wish our bell tents to be occupied by more than the specified number.
To avoid any misunderstanding, please do not invite more guests than the bell tents sleep or what you have booked for. Failure to do this breaches your terms and conditions and you will be all asked to vacate our property.
Glamping in our Bell tents
Our Bell Tents are no different from conventional camping as far as wildlife is concerned. Our Bell tents are provided with a zipped in integrated ground sheet which prevents insects from entering. “Glampers” staying in our bell tents should also take precautions to not attract insects or other animal species by keeping all food in sealed containers, disposing of rubbish and litter and closing your tents. NightSky Glamping will not offer compensation for the presence of insects or other wildlife species in any part of or near to the tent.
- Double bed with mattress
- Small double sofa bed
- Table and 4 folding chairs
- Drawers and storage bench
- Bed Linen
- Separate kitchenette with combination microwave/oven, 2 hotplates, fridge with freezer compartment, kettle & toaster.
- Pots, pans, crockery, cutlery, cooking utensils, glassware, plastic glasses for use in hot tub.
- Coir matting flooring
- Outdoor Log burner
- Outdoor storage box
- Lighting and plug sockets
- Outside picnic bench
- On site parking
- Hot tub
- Indoor/outdoor waterproof beanbag
- Cool box with ice packs
- Please keep to the defined paths, tracks and activity areas at all times, and treat all property and facilities appropriately and with care.
- As a natural environment, paths and walkways can be uneven in places and in wet or cold conditions some surfaces may become slippery.
- Please make yourself aware of your surroundings and take appropriate care when moving around the Campsite.
- Please report any areas of concerns to a member of staff.
- The Campsite is located in a natural, rural environment and we ask that in enjoying the beautiful surroundings you take every care not to pick or eat any plants growing on The Campsite.
- We have alpacas in the adjacent fields. Please do not attempt to enter these fields and please do not feed or touch the animals.
- You must keep your dog on a lead to protect our alpacas and your dog.
- Please ensure that your litter is placed in the bins provided.
- This is an open Campsite environment. We ask that you be considerate of other The Campsite users and our neighbours and keep noise to a minimum when in the accommodation areas.
Wood Burning Stoves
- Each Safari Tent is equipped with a wood-burning stove, fire gloves, fire tools, matches, firelighters, wood, fire extinguisher and carbon monoxide detector.
- If you do not have experience of lighting / operating wood-burning stoves, please do not attempt to light the burner. Please notify campsite staff and we will gladly light the burner for you.
- Do not allow children to play with or operate the wood burner.
- Please take extra care when moving around the wood burner as they get very hot and always make use of the safety equipment provided.
- If you run out of wood, extra wood can be purchased from Reception. Please do not take/collect wood from the surrounding environment.
- We ask all of our guests to please remember there are other guests staying on the campsite and ask to be mindful to noise.
- You are on holiday and you will, of course, want to have fun, so it is a balancing act between enjoying yourself and not ruining the enjoyment of others.
- Noise really carries on a campsite and tents don't insulate against noise at all - you can hear everything.
- Generally, you should try to make as little noise as possible and be particularly quiet early in the morning and late at night.
- We ask guests not to make undue noise and to not play music after 11.00pm.
- Loud drunken groups on our site are not welcome, this isn’t the place for it. Quiet drunks are very welcome!
- Smoking is not permitted in tents at NightSky Glamping at any time.
- Any complaints must be notified directly to Reception as soon as is possible, any remedial action will be carried out as soon as is reasonably practical.
- Guests have a legal obligation to mitigate their loss.
- If we are denied the opportunity of investigating any complaint within a reasonable time or denied the opportunity to put matters right during the holiday, then the guest will waive all rights.
- We will do our utmost to ensure that any problems are resolved quickly and to your complete satisfaction.
- Guests shall take all reasonable measures to keep Bell Tents closed, dry and secure while not in use during the period of hire.
- This includes keeping the door closed the when not in the tent, and upon checking out.
- Damage to the tent, loss of any of its equipment or furnishings or excessive soiling will be charged for in full to the booker of the tent.
- Please make sure all electrical items are turned off and unplugged when not in use i.e. lights, chargers and heaters
- You are responsible for the Tent during your stay and it should be left in the clean condition at the end of your holiday that you found it in on your arrival, with all furniture, fixtures, fittings and effects etc. remaining in the property, as at the commencement of your holiday.
- Any damage or breakages beyond fair wear and tear will be chargeable and must be reported to Reception as soon as possible, and always prior to departure.
- We ask that no attempt should be made to repair or replace items.
- We will make contact with you directly regarding any unreported issues warranting any applicable charges within 12 hours of departure.
- We cannot accept any responsibility for personal injury to you as guests or holidaymakers, or loss of damage to your property or for other matters over which we have no control.
- By accepting and booking, you agree to accept responsibility for the physical wellbeing of you and your party, indemnifying us from all responsibilities, blame and consequences, direct and indirect however arising, should someone injure themselves at our premises or in using any articles provided at NightSky Glamping or inconvenience themselves in any way.
Hot tub safety information
- Please take a shower and use the toilet prior to entering the tub.
- Test the water with your hand before entering the tub to make sure it is comfortable. If the water is too hot, the tub will need time to cool down, please contact the onsite staff member for assistance.
- Do not stay in the tub for a prolonged time – take a break. Hot water can affect your heart rate.
- Prolonged immersion in hot water can result in hyperthermia – a dangerous condition that occurs when the internal body temperature exceeds 37 degrees centigrade.
- Symptoms include unawareness of impending hazard, failure to perceive heat, failure to recognise the need to exit the tub, unconsciousness resulting in a danger of drowning.
- Persons using medication should consult their doctor before using the tub. Some medications may cause drowsiness, do not use the tub if your medication induces drowsiness, affects your heart rate, blood pressure or circulation.
- Do not use if pregnant or if you have any heart problems, Pregnant women, persons suffering from obesity, heart disease, low or high blood pressure, circulatory problems, or diabetes should consult a doctor before using the tub.
- Children under 16 using the hot tub must be supervised by a responsible adult at all times.
- Children under 4 years old are NOT permitted in the tub, as they cannot regulate their body temperatures suitably.
- Do not use the tub immediately after strenuous exercise.
- Do not drink the water.
- Avoid the consumption of alcohol when using the tub.
- Do not smoke, drink or use detergent or soaps of any kind inside the hot tub.
- Do not use any glass wear in the tub.
- Do not allow any pets in the tub.
- Do not jump into the hot tub.
- Be careful when using the steps which may become slippery when wet or in cold weather when the spilt water may freeze and become slippery as well.
- Do not allow children to play unattended in or around the hot tub.
- To avoid any damage to the tub the water level must be maintained if the water level drops please notify a member of staff who will add water to the correct level.
- Do not empty the hot tub of water.
Breach of these Terms and Conditions
- If you, any other person in your party commit a serious breach of these Terms and Conditions, the owners at NightSky Glamping will have the right to terminate your booking and will require you to vacate the property immediately and no refund of the fees you have paid will be returnable to you.
- In the case of a discrepancy between these Terms and Conditions and any other information about NightSky Glamping these Terms and Conditions shall prevail.
- NightSky Limited holds public and products liability insurance.
- This means we are insured for any legal liability incurred for bodily injury (other than to employees) and/or loss of or damage to third party property occurring during the period of Insurance and on the course of the business and arising from any NightSky Glamping product.
- Glampers are not permitted to make fires around the site. Each tent has its own outdoor log burner which guests are welcome to light.
- Fire extinguishers are mounted around the site.
- Each Safari Tent is equipped with a fire extinguisher and carbon monoxide detector.
- Each tent is supplied with a charcoal BBQ which must be placed at least 15 feet away from tents. Disposable barbecues are not permitted to be used directly on the ground. Please consider other guests when choosing where to place your barbecue.
Camping stoves must not be used inside tents.
- In the event of a fire, guests should leave the campsite by following signs to the nearest fire exit and gather in the main Car Park.
- The Hirer or their nominated Responsible Person is responsible for accounting for all guests once they have vacated the campsite.
- If you are in need of first aid please approach campsite staff. First aid kits are kept in Reception.
- In the event of an emergency, there is a 999 calls only landline phone outside Reception and there is a defibrillator which provides clear instructions on how to use it.
- NightSky Glamping cannot accept responsibility for loss or damage to valuables.
- Guests are responsible for their own valuables and are left in tents at the owners’ risk.
- Guests must inform campsite staff immediately of any loss of or damage to their property and must support NightSky Glamping in reporting such incidents to the police.
- NightSky Glamping is in no way responsible for the loss of or damage to guests’ property, which occurs as a result of inappropriate or irresponsible behaviour by the guest, or where the guest has used unnecessary force, or in situations where the guest is responsible for the property.
- While every possible effort will be made by NightSky Glamping to complete a booking, NightSky Glamping cannot be held liable for non-completion of booking due to matters beyond its control.
- The Booking is subject to cancellation or variation due to acts of God, war, strikes, riots, extreme weather conditions such as flood, storm or gale or restrictions on the use of transport or any other cause beyond the control of NightSky Glamping.
- In the event of the frustration of the booking due to any of the above causes the booking shall be deemed to be completed and upon written notice by NightSky Glamping to the Hirer to that effect NightSky Glamping shall refund to the Hirer any monies received in respect of the Booking.
- We reserve the right to alter pricing and our terms & conditions without prior notification.
Website Terms & Conditions
1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 You must be at least 16 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.
2. Copyright notice
2.1 Copyright (c) 2019 NightSky Ltd.
2.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
3. Licence to use website
3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website; and
(d) stream audio and video files from our website,
subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
3.6 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4. Acceptable use
4.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f) violate the directives set out in the robots.txt file for our website; or
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
5. Limited warranties
5.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the website or any service on the website will remain available.
5.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
5.3 To the maximum extent permitted by applicable law and subject to Section 6.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
6. Limitations and exclusions of liability
6.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.
6.2 The limitations and exclusions of liability set out in this Section 6 and elsewhere in these terms and conditions:
(a) are subject to Section 6.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
6.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
6.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
6.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
6.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
6.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
6.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
7. Breaches of these terms and conditions
7.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website; and/or
(f) commence legal action against you, whether for breach of contract or otherwise.
7.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking.
8.1 We may revise these terms and conditions from time to time.
8.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
8.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
9.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
9.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
10.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
10.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
11. Third party rights
11.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
11.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
12. Entire agreement
12.1 Subject to Section 6.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
13. Law and jurisdiction
13.1 These terms and conditions shall be governed by and construed in accordance with UK law.
13.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the UK.
14. Our details
14.1 This website is owned and operated by NightSky Ltd.
14.2 We are registered in England and Wales under registration number 10200226, and our registered office is at Nightsky Limited, Tyn Y Cae, Llangian, Pwllheli, LL53 7LN.
14.3 Our principal place of business is at Nightsky Limited, Tyn Y Cae, Llangian, Pwllheli, LL53 7LN.
14.4 You can contact us:
(a) by post, using the postal address given above; or
(b) using our website contact form.
1.1 We are committed to safeguarding the privacy of our website visitors.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 In this policy, "we", "us" and "our" refer to NightSky Ltd. For more information about us, see Section 15.
2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
2.2 We may process data about your use of our website ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
2.4 We may process information contained in or relating to any communication that you send to us ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The communication data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely communications with our website visitors and service users and the proper administration of our website and business.
2.5 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.6 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.7 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary in order to protect your vital interests or the vital interests of another natural person.
2.8 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Retaining and deleting personal data
3.1 This Section 3 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
3.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3.3 We will retain your personal data as follows:
(a) usage data will be retained for a minimum period of 1 Year following the date of collection, and for a maximum period of 2 Years following that date;
(b) enquiry data will be retained for a minimum period of 1 Year following the date of the enquiry, and for a maximum period of 2 Years following that date; and
(c) communication data will be retained for a minimum period of 1 Year following the date of the communication in question, and for a maximum period of 2 Years following that date.
3.4 Notwithstanding the other provisions of this Section 3, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
4. Security of personal data
4.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
4.2 We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
4.3 The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.
4.4 Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
4.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
4.6 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
5. Your rights
5.1 In this Section 5, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
5.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your personal data;
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your personal data;
(d) the right to restrict processing - you can ask use to restrict the processing of your personal data;
(e) the right to object to processing - you can object to the processing of your personal data;
(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
5.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
5.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
5.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
5.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
5.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
5.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
5.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
5.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
5.11 If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
5.12 To the extent that the legal basis for our processing of your personal data is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
5.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 5.
6. Third party websites
6.1 Our website includes hyperlinks to, and details of, third party websites.
6.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
7. Personal data of children
7.1 Our website and services are targeted at persons over the age of 16.
7.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
8. Updating information
8.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
9. About cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies that we use
11. Cookies used by our service providers
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.
13. Cookie preferences
14.1 We may update this policy from time to time by publishing a new version on our website.
14.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
15. Our details
15.1 This website is owned and operated by Night Sky Ltd.
15.2 We are registered in England and Wales under registration number 10200226, and our registered office is at Nightsky Limited, Tyn Y Cae, Llangian, Pwllheli, LL53 7LN.
15.3 Our principal place of business is at Nightsky Limited, Tyn Y Cae, Llangian, Pwllheli, LL53 7LN.
15.4 You can contact us:
(a) by post, to the postal address given above; or
(b) using our website contact form.